For five years, Spur Local has been surveying hundreds of Executive Directors at small, local nonprofits across the Greater Washington region to gain insight into their personal and organizational wellbeing. Each annual survey gives a snapshot of how community leaders experience and respond to challenging moments, from COVID-19 to major funding losses. And every survey consistently shows that these leaders, and their teams, are disproportionately vulnerable to burnout.

Our Executive Director, Matt Gayer, has written about the need to invest in our people, and how nonprofits and our sector can better support nonprofit teams to address the higher-than-average voluntary turnover rate. Since 2023, at least 1 in 2 Executive Directors expressed that they recently, were about to, or currently experienced a sense of burnout at the time of completing the survey. Beyond this figure, the qualitative responses we received were demonstrative:

• “I currently feel a sense of burnout and work diligently to hide it. Any sense of wellbeing and self-care is erased by the daily demands.”
• “There is always a crisis or urgent need no matter how hard we try to stabilize operations.”
• “I mostly choose to prioritize my staff’s wellbeing over my own.”

Over the years, it is clear that many Executive Directors continue to face the same issues of burnout, low staff retention rates, and inadequate support. Persistently, the top three barriers to these leaders accessing the care they need are a lack of time, staff capacity, and financial resources. We must acknowledge that these issues are not new. They are systemic, incur long-lasting consequences, and require all of us in the charitable sector to address.

Using general operating support to foster healthy workplace environments

Nonprofits are often expected to give their all without prioritizing their own wellbeing, providing more services with fewer resources and support.

“I think the model leads to burnout all by itself,” said Taylor Mitchell, Executive Director of The Platform of Hope. “One person is your HR person, they are development, lead staff, [they] do budget. No one is all those things… It’s impossible for one person to do it all without getting burned out.”

When asked what type of support would most benefit their organizations, leaders highlight general operating support as key. This kind of funding is what pays for rent and salaries, and can allow them to provide their staff with mental health resources, technical training, HR training, professional development courses, and more. Knowing they can cover the basics alleviates external stressors and creates space for them to implement sustainable staffing practices that increase retention. “Overhead” is not inefficiency, but sustainable investment in the people who drive nonprofit work, allowing for organizations to foster healthy workplace environments in the long-term.

“My organization right now is not able to provide retirement benefits,” Taylor emphasized. “So, to me, it’s not just [about] burnout but [staff] not being able to stay long-term because of this. [Staff] can grow a lot and grow [their] skills but, at the same time, I cannot expect staff to be retained when this is not sustainable long-term.”

Sustaining the work long-term through multi-year funding

Supporting staff wellbeing is especially significant for frontline nonprofit workers. “Burnout is a real issue, not just for leaders but staff,” stated Paula Fitzgerald, Executive Director of Ayuda, a nonprofit that serves over 3,000 low-income immigrants annually. “The work we do is tough. A lot of the people we work with… have experienced crime and trauma. There is a lot of need in that area but that is also a lot for staff to hold.” Increasingly, this includes the emotional duress of being targeted for working in fields like immigrant services.

“A lot of organizations have had to retract or reduce or close down completely, so you lose a lot of the infrastructure,” Paula explained. “In terms of building the future of nonprofit work, it is definitely deterring people from entering the field.”

As nonprofits keep operating in an environment where funding is decreasing immensely, the stability that multi-year grants provide becomes more apparent. In the immediate term, receiving multi-year funding eases the pressure on nonprofit leaders to raise an entire budget from scratch year after year so they can focus on strengthening their operations and deepening their impact.

“Long-term, I see [the nonprofit sector's] resilience being challenged not just financially, but with staff retention as well,” noted Tamela Aldridge, Executive Director of Only Make Believe. “Someone has got to step up. We cannot just look at nonprofits and tell them to do better. We are trying to do the best we can and we keep getting rugs pulled out from underneath us… We are human beings.”

Though the long-term effects of burnout on the sector can be incredibly damaging, a shift in thinking around how we invest in what we value can be just as restorative.

“Multi-year grants are investments in the mission, investments in the community, and investments in the organization. It isn’t about one feel-good moment, but about restructuring what it is we value and how we show up for humanity,” Tamela shared.

Trusting nonprofit leaders and workers

As a charitable sector, we must trust nonprofits to do the work and implement the organizational practices they need to sustain it. As Taylor highlighted, we cannot always see the immediate impact or progress of our work. “You have to keep going, even if you are not seeing it immediately.” Providing general operating support and multi-year funding is a tangible way to enable nonprofit leaders to improve their personal and organizational wellbeing, better retain their staff, sustain services for the communities they serve, and increase the long-term health and resilience of the nonprofit workforce.

This article was written by Leslie Aguilera, spring 2025 Communications and Civic Engagement Intern at Spur Local, in conversation with Taylor Mitchell at Platform of Hope, Paula Fitzgerald at Ayuda, and Tamela Aldridge at Only Make Believe. It was edited by Amanda Liaw, Spur Local’s Communications and Marketing Director.